IMPORTANT INFO FOR CLUB MEMBERS
Logging into your Online Account
To update your account information and to apply club discounts to online purchases, simply log in to your online account. Your default username will be the email address associated with the club membership (unless you have changed it). If this is your first time logging in or are having trouble with your password, a new password will be sent to you. You can click here for a new password, or just hit the "forgot password" tab in the Login screen of the Wine Shop page.
For assistance with your online account, please call 707-939-3024 or email email@example.com.
– When will my next club shipment be released?
Club shipments are shipped and released to the tasting room in February, May, September & November. We’ll automatically bill your credit card before your wine is shipped or released, but will alert you beforehand through a pre-shipment email notification.
– Will you notify me when my club shipment is on its way?
Yes, you will receive an email notice about a week before your shipment is billed and shipped. You will also receive shipment tracking information via email when your shipment leaves the winery. Please note that tracking emails come directly from the carrier on our behalf, such as UPS Quantum View or FedEx.
– Does someone need to be home to sign for my wine shipment?
Yes, all wine shipments require a signature from an adult 21 years+ at the time of delivery. Since this is a Federal legal requirement, unfortunately there are no exceptions. Business or commercial addresses are usually best since delivery is easier and packages often arrive earlier in the day.
– What if I am going to be out of town when my shipment arrives?
If you know that you will be unable to receive your upcoming club shipment, just contact us before your package is shipped, and we will be happy to work around your schedule.
– Am I able to skip a club shipment?
We understand that you might need to take a temporary break, so for that reason we allow the flexibilty of skipping one shipment per calendar year. We can also work with you to delay and consolidate shipments to accomodate your busy schedule.
– How do I update my address or credit card information?
Please contact us as soon as possible if you have an account update to avoid any delays in your club shipments. Address updates must be received before club selections are shipped in order to avoid additional UPS return and reroute charges.
– How long do we have to pick-up club selections at the winery?
We request that you pick up your club shipment at the winery within 60 days of billing. After this 60-day window, your club shipments will be shipped to your address on file for your convenience, and shipping charges will apply. Alternate arrangements can always be made by contacting us in advance.
– As a member, do I need to make a reservation for a visit to the tasting room?
No, reservations are not required for parties of 7 people or less. You can enjoy complimentary current release tastings for you and up to 3 additional guests, daily between 11am and 4:30pm.
– What are my other complimentary tasting options as a club member?
Club members can enjoy two complimentary tickets per year for a private tasting at the winery. Additional guests in your group receive 25% off of the private tasting fee. Members also receive discounted rates for our Library Tasting Flights.
Reservations are required in advance and please respect our 48-hour cancellation policy. Please contact firstname.lastname@example.org for reservations.
– Are special events available for club members?
Absolutely! Check out our events calendar for a list of upcoming winery events. Members can also enjoy two complimentary tickets to a concert at our sister winery, Gundlach Bundschu. Member tickets for concerts are limited, and are available on a first come, first serve basis. Contact email@example.com to RSVP to an upcoming event or concert.